Where to send privacy, legal, account, and security inquiries.
Legal + privacy
Send privacy requests, legal notices, account-data questions, and rights requests to legal@thecitadel.com. Include enough information to identify the relevant account or interaction, but do not send passwords or government identification unless we specifically request it through a secure process.
Report suspected vulnerabilities privately to legal@thecitadel.com with “Security” in the subject line. Include a clear description and reproduction steps. Do not access other users’ data, disrupt the service, or publicly disclose an unresolved issue.
Effective August 18, 2026
